Guides

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You may encounter this error if your employee account has not been set up. Please ensure that your employee account has been properly set up before attempting to log into the app.

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If your employee account is set up and you're still seeing the error message, try the following steps:

1. Open your mobile device’s default browser.

2. Go to Microsoft Azure (if your employer uses Microsoft Outlook) or Google Account (if your employer uses Gmail) on your mobile device's default browser.

You can copy and paste either one of these links: Microsoft Azure (http://portal.azure.com) or Google Account (http://accounts.google.com).

3. Click the round icon at the top-right corner with your initials, then click Sign out.

4. If you use multiple browsers, please repeat steps 2-3 in each one.

5. After signing out of the portal, please delete the app, re-download it, and sign in again.